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Refund Policy

Last updated October 25, 2026. AlchemizeTV is a product of Ashtech Software.

All sales are final. We don’t offer refunds on AlchemizeTV plans — and we’ve set things up so you never have to buy blind: the player is free, and every new account starts with a free month of Premium + Cloud.

Premium (one-time purchase)

The Premium purchase ($14.99, one time) is final and non-refundable. Premium never expires, and the free trial month gives you the complete Premium + Cloud experience before you decide.

Premium + Cloud (subscription)

You can cancel your Cloud subscription at any time. Cancellation stops future charges; your Premium + Cloud access continues to the end of the period you already paid for, and periods already billed are not refunded. When the paid period ends, features lock — your account and setup are never deleted, and subscribing again restores everything.

The one exception: billing errors

Billing errors and duplicate charges are always corrected. If you were charged twice, charged the wrong amount, or charged after a confirmed cancellation, email us and we will fix it — that is not a refund, it is our mistake to undo.

Try everything first

  • The AlchemizeTV player is free to download and use with one provider.
  • Every new account starts with a free month of Premium + Cloud — the full product, no card required.
  • If something doesn’t work, tell us during the trial: support@alchemizetv.com. We would rather fix it than lose you.

Contact

Billing questions: support@alchemizetv.com. See also the Terms of Service and Pricing.

AlchemizeTV — Transform Your TV Experience. Limited Beta
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AlchemizeTV is a product of Ashtech Software. © 2026 Ashtech Software. AlchemizeTV is in limited beta — signup is capped while we grow. Features and availability may change.